A privacy policy illustrates how personal information is collected from users and then used by the website/application when registering or purchasing a product using the website or mobile application.

What data do we collect from you?

When our site is visited, it automatically collects your device s information which includes your device s Internet Protocol address (IP address), time zone, your location (if active), Internet service provider, type of web browser you use, and cookies installed on your device. Apart from the above, we also record the web pages you visited on the website while registering on the website or mobile application, and/or while purchasing a product from the website or mobile application.

When you register or purchase a product from our website or mobile application, we store your name, email id, phone number, billing address, and shipping address. Please note that we never store your payment information, which includes your credit card number, internet banking credentials, and passwords.

Usage of your personal information by us

Name, address, and other personal information is used by us to deliver the product to you. This information is provided to the third party handling the postal service with a contract of not divulging the information and keeping it confidential.

We also use your personal information to communicate to you via SMS, Whatsapp, phone call, or email. This is primarily done to provide you newsletters and updates about our products. Please note that all this activity is done as per law.

Data collected from your device is used to tackle any fraud or malfunctions. Moreover, this data is collected to analyze our website and mobile application s optimization.

Also, we plan our marketing strategies and Ad campaigns based on the personal information collected. Again, we may share this information with a third party handling our marketing. But, they will keep all information confidential. We have been using google analytics to monitor our display ads. A user can anytime opt out of the ads by modifying their google ads settings.

If you wish to discontinue receiving such communications, you have the option to unsubscribe at any time.

Sharing information with the third party

Please note that we will be sharing your personal information as per the law only with third parties like razor pay payment gateway. Also, as we provide your bills with a stamp of the company, the information is forwarded to the concerned government regulatory body.

We also use certain tools like Google analytics to see the performance and statistics of our website. A few website links could be found on our website for advertisement purposes. But, we are not responsible for any use of your information by them. Kindly see their privacy policy for more information.

Information that we may receive from other sources

As per law, we can use the information received from a third party, public and/or commercial, to whom you may have provided your information and we are linked with them. That information will be combined with information collected by us through the website and mobile application and will be used for advertising purposes.

Security of the Data

It is our responsibility to secure your personal information. To do so, anti virus and anti phishing tools are installed on the servers where the data is retained. But, no system is completely secure. Therefore, the possibility of data theft is plausible.

Removal of data

At Gemlay.com, we prioritize the privacy and data security of our users. We acknowledge that individuals may wish to exercise their right to permanently delete their data from our systems website and mobile application. Users who have made previous purchases can opt to delete their data, with the exception of billing information. To initiate this process, kindly send an email to info@gemlay.com, including your Name, customer ID, phone number, and email address. In the email, specify the particular data you want permanently removed from our system. We assure our users that prompt action will be taken on these requests, and the data deletion process will be completed within 15 working days. Your trust and privacy are of utmost importance to us.

Change of the privacy policy

Please note that the company is prerogative of making any changes to the privacy policy without any intimation to the customers. It is a customer s responsibility to check the policies regularly for an update.