Question 1

What makes Gemlay Jewels different from other jewellery brands?

Accepted Answer

Gemlay Jewels delivers any jewellery within 5–7 working days, whether it's from the existing collection or a new customised design. Other jewellers usually take 15–30 days. Gemlay also offers lower diamond and making charges compared to competitors, even without discounts.

Question 2

Do Gemlay Jewels provide free shipping and insurance for jewellery deliveries?

Accepted Answer

Yes, Gemlay Jewels provides free shipping and insurance for all jewellery deliveries within India.

Question 3

How can I check the status and tracking of my order once placed?

Accepted Answer

Customers can check their order status in the Orders section under their profile. Updates are also sent regularly via email, WhatsApp, and SMS.

Question 4

Do Gemlay Jewels offer international shipping or deliver to remote locations?

Accepted Answer

Gemlay Jewels does not offer international shipping currently. Deliveries to remote pincodes depend on courier accessibility and can be checked on the website using the pincode checker.

Question 5

Do Gemlay Jewels offer loyalty programs, reward points, or benefits for repeat customers?

Accepted Answer

Yes, repeat customers earn reward points in the Gemlay Wallet. Additional reward points are given for referrals.

Question 6

Do Gemlay Jewels buy back old gold or allow exchange of previously bought jewellery?

Accepted Answer

Yes, Gemlay Jewels offers lifetime buyback and exchange on gold and diamond jewellery purchased from them.

Question 7

Do Gemlay Jewels offer Try-at-Home or virtual try-on services?

Accepted Answer

Try-at-Home is not available yet, but virtual try-on services are under development and will be launched soon.

Question 8

What is Gemlay Jewels’ policy on resizing rings?

Accepted Answer

For increasing the ring size, extra gold cost and making charges apply. For reducing the size, only making charges are applicable.

Question 9

Do Gemlay Jewels provide a certificate of authenticity with each purchase?

Accepted Answer

Yes, every diamond jewellery product comes with an IGL or SGL authenticity certificate.

Question 10

Is return shipping free of cost?

Accepted Answer

Yes, return shipping is free within the 30-day return period. After 30 days, charges apply.

Question 11

How can I find my ring size before placing an order?

Accepted Answer

Gemlay Jewels provides a free ring sizer that customers can order before placing their ring purchase.

Question 12

Does Gemlay offer customization options?

Accepted Answer

Yes, Gemlay offers personalized jewellery designs, engravings, and modifications to existing pieces. Customers can contact customer care for assistance.

Question 13

What payment methods are available for online jewellery purchases at Gemlay?

Accepted Answer

Gemlay accepts UPI, Net Banking, and Credit/Debit cards through a secure payment gateway.

Question 14

Does Gemlay Jewels offer EMI or easy instalment payment options?

Accepted Answer

Gemlay does not offer EMI options, but provides a 10+1 Month Jewel Secure Plan (JSP), where customers pay for 10 months and get the 11th month free. The first instalment includes a 30% discount.

Question 15

How long does delivery take after placing an online jewellery order?

Accepted Answer

New orders are delivered in 5–7 days, and ready orders are delivered in 2–3 days.

Question 16

What is Gemlay Jewels’ return and exchange policy?

Accepted Answer

Gemlay Jewels offers a hassle-free 30-day return or exchange. After 30 days, lifetime buyback and exchange services are available at applicable charges.

Question 17

What should I do if my jewellery arrives damaged or needs repair?

Accepted Answer

Gemlay offers free return or exchange within 30 days. After this period, repair or replacement services are chargeable.

Question 18

How can I contact Gemlay Jewels’ customer support or visit the store?

Accepted Answer

Customer support is available from 10 AM to 7 PM on working days via email or phone listed on the website. Gemlay has a physical store in Sirhind, Punjab, open 7 days a week from 10 AM to 7 PM.

Question 19

Can I modify or cancel my order after placing it?

Accepted Answer

Yes, orders can be modified or cancelled before they are shipped. After shipping, only a return request can be placed.

Question 20

Do Gemlay Jewels provide gift packaging for special occasions?

Accepted Answer

Yes, customers can request special gift packaging for occasions like Diwali or weddings by contacting customer care. Additional charges may apply.

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