FAQs

1. What types of diamond and gold jewellery does Gemlay offer?

• Gemlay offers a wide range of diamond and gold jewellery, including rings, necklaces, earrings, bracelets, pendants, and more, crafted with exquisite designs and high-quality materials.

2. Are the diamonds used in Gemlay jewellery conflict-free?

• Yes, all diamonds used in Gemlay jewellery are sourced from reputable suppliers, ensuring that they are conflict-free and ethically sourced, both natural as well as lab-grown diamonds.

3. Can I customise the design of my jewellery piece?

• Yes, Gemlay offers customization options for all jewellery pieces, allowing you to create a personalised desire that reflects your unique style and preferences.

4. What is the difference between 14k and 18k gold?

• The main difference lies in the gold purity, with 18k gold containing a higher percentage of gold compared to 14k gold, resulting in a richer colour and greater value.

5. Do you offer international shipping?

• No, Gemlay does not offer international shipping. It provides free shipping PAN India

4. What is the return policy for Gemlay jewellery?

• Gemlay offers a hassle-free 30–days return policy from the date of purchase. Please refer to our Returns & Exchanges page for more information on our return policy.

5. Are Gemlay products covered by a warranty?

• Yes, Gemlay products are covered by a warranty against manufacturing defects. Please contact our customer service team for assistance with warranty claims.

6. How do I care for and maintain my Gemlay jewellery?

• To maintain the beauty and shine of your Gemlay jewellery, we recommend cleaning it regularly with a soft cloth and mild detergent. Avoid exposing your jewellery to harsh chemicals or abrasive cleaners, as this may damage the metal and gemstones.

7. Do you offer financing options for jewellery purchases?

• Not yet, but Gemlay will offer financing options through select third-party providers soon. Please contact our customer service team for more information on available financing options.

8. Can I track the status of my order online?

• Yes, once your order has been processed and shipped, you will receive a tracking number via email and message, allowing you to track the status of your order online.

9. Are the diamonds certified?

• Yes, Gemlay diamonds are certified by reputable gemological laboratories such as GIA (Gemological Institute of America) or IGI (International Gemological Institute), ensuring their quality and authenticity.

10. Do you offer resizing services for rings?

• Yes, Gemlay offers resizing services for rings. Please contact our customer service team for assistance with ring resizing.

11. What is the estimated delivery time for orders?

• The estimated delivery time for orders varies between 10-15 days, depending on the shipping method selected and the destination. Please refer to our Shipping & Delivery page for more information on estimated delivery times.

12. Are there any promotions or discounts available for Gemlay products?

• Yes, Gemlay occasionally offers promotions and discounts on select jewellery pieces. Please sign up for our newsletter or follow us on social media to stay updated on our latest offers and promotions.

13. Can I request a specific diamond cut for my jewellery piece?

• Yes, Gemlay offers a variety of diamond cuts including round, princess, emerald, and more. Please contact our customer service team for assistance with selecting the perfect diamond cut for your jewellery piece.

14. Do you offer engraving services for jewellery?

• Yes, Gemlay offers engraving services for select jewellery pieces. Please contact our customer service team for more information on available engraving options.

15. What is the difference between lab-grown diamonds and natural diamonds?

• Lab-grown diamonds are created in a controlled laboratory environment, while natural diamonds are formed in the earth over millions of years. Both types of diamonds have similar physical and chemical properties but differ in their origin.

16. Are lab-grown diamonds more affordable than natural diamonds?

• Yes, lab-grown diamonds are typically more affordable than natural diamonds, making them a popular choice for budget-conscious shoppers. Additionally, lab-grown diamonds offer a sustainable and eco-friendly alternative to natural diamonds.

17. Can I purchase loose diamonds from Gemlay?

• No, Gemlay does not offer loose diamonds for purchase,

18. What is the process for resizing a bracelet or necklace?

• To resize a bracelet or necklace after purchasing, please contact our customer service team for assistance. Depending on the design and material of the jewellery piece, resizing may require additional time and resources.

19. Do you offer gift wrapping services for jewellery purchases?

• Yes, Gemlay offers gift wrapping services for jewellery purchases. Inform customer care to the needful.

20. What is the difference between yellow, white, and rose gold?

• The main difference lies in the metal alloy used to create the gold colour. Yellow gold is alloyed with copper and silver, white gold is alloyed with nickel and zinc, and rose gold is alloyed with copper and a small amount of silver.

21. Do you offer repair services for damaged jewellery?

• Yes, Gemlay offers repair services for damaged jewellery. Please contact our customer service team for assistance with repairing your jewellery piece.

22. What is the process for returning or exchanging a jewellery piece?

• To initiate a return or exchange, please contact our customer service team within the 30-days time frame from the date of purchase. We will provide you with instructions on how to return or exchange your jewellery piece.

23. Can I purchase a matching jewellery set from Gemlay?

• Yes, Gemlay offers matching jewellery sets including earrings, necklaces, and bracelets. Please browse our collections or contact our customer service team for assistance with selecting the perfect matching set.

24. Are Gemlay jewellery pieces suitable for everyday wear?

• Yes, many of our jewellery pieces are designed for everyday wear, including rings, earrings, and necklaces. However, we recommend removing your jewellery before engaging in activities such as swimming or exercising to prevent damage.